Privacy Policy of Chittons
Welcome to Chittons. Our website address is: https://chittons.com.
This Privacy Policy explains how Chittons Original LLC (”Chittons”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal information when you visit our website, purchase our products, book our services, subscribe to our communications, or otherwise interact with us.
Chittons Original LLC is a limited liability company registered in the State of Texas, United States. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Account login details
- Order history
- Appointment and booking information
- Information you voluntarily provide through contact forms, comments sections, reviews, questionnaires, consultations, or client intake forms.
Payment Information
Payments are processed securely through WooCommerce using trusted third-party payment providers.
Chittons does not store your full credit or debit card details on our servers.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders.
- Schedule and manage consultations and appointments.
- Deliver digital products and online courses.
- Ship physical products.
- Respond to enquiries.
- Provide customer support.
- Improve our website and services.
- Send newsletters or marketing communications where you have chosen to receive them.
- Comply with legal obligations.
- Detect fraud and maintain website security.
3. Consultations and Practitioner Services
Where you book a consultation or service through Chittons, we may collect information necessary to provide that service.
Information shared during consultations, bookings, questionnaires, or intake forms is treated as confidential and is accessed only by authorised personnel or trusted Chittons practitioners when necessary to deliver the requested service.
Unless expressly stated by an individual practitioner, Chittons does not provide medical, psychological, psychiatric, legal, or emergency services.
Our educational, spiritual, mentoring, and wellness services are intended to support personal growth and should not replace professional medical or mental health advice.
4. Orders and Payments
All purchases made through this website are processed through WooCommerce using secure third-party payment providers.
Payment information is processed directly by those providers under their own privacy and security policies.
We receive confirmation of successful payment but do not receive or retain complete payment card information.
5. Physical Products
When purchasing physical products, we collect the information necessary to:
- process your order,
- arrange shipping,
- communicate delivery updates,
- provide customer support,
- manage returns or exchanges where applicable.
6. Digital Products and Online Courses
When you purchase digital products, courses, memberships, downloads, or educational content, we use your information to:
- verify your purchase,
- provide access to your content,
- communicate important updates,
- protect our intellectual property,
- maintain customer records.
7. Marketing Communications
If you subscribe to our short daily “energy update”, the Daily Whispers, or other communications, we may send you updates about new products, services, events, educational content, and special offers.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
8. Cookies
Our website uses cookies and similar technologies to:
- improve website functionality,
- remember user preferences,
- analyse website traffic,
- enhance user experience,
- support security and fraud prevention.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Our use of cookies may change as we continue to improve our website and products and services. A separate Cookie Policy will be published as our website evolves.
You can manage or disable cookies through your browser settings; however, doing so may affect certain features of the website,
9. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
10. Who we share your data with
We do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
- payment processors,
- website hosting providers,
- email service providers,
- shipping providers,
- appointment scheduling services,
- trusted Chittons practitioners involved in providing a requested service,
- legal or regulatory authorities where required by law.
All third-party providers are expected to protect your information appropriately.
11. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- fulfill orders and provide services
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- enforce our agreements, and
- maintain appropriate business records.
When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable law.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
12. International Users
Because Chittons serves customers worldwide, your personal information may be processed or transferred in accordance with Section 2: “How We Use Your Information” between countries, including the United States and South Africa. Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information during international transfers, where applicable.
13. Data Security
We use commercially reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
While no internet transmission or storage system can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.
14. Your Privacy Rights
Depending on your country or region, you may have rights to:
- access your personal information,
- request corrections,
- request deletion where permitted by law,
- withdraw consent where processing is based on consent,
- object to certain processing activities,
- request a copy of your personal information where applicable.
To exercise these rights, please contact us using the details provided below under Section 18: Contact Us.
15. Children’s Privacy
Our website and services are intended for individuals who are at least 18 years of age, or the age of majority in their jurisdiction.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations.
The updated version will be published on this page together with the revised Effective Date.
18. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Chittons Original LLC
Email: info@chittons.com
Website: www.chittons.com
Thank you for trusting Chittons. Protecting your privacy is an important part of our commitment to serving our global community with integrity, respect, and transparency.