Thank you for shopping with Chittons Original LLC (”Chittons”, “we”, “our”, or “us”).
This Shipping & Delivery Policy explains how we process, ship, and deliver physical products, as well as how digital products and booked services are fulfilled.
1. Order Processing
After the order is confirmed, allow processing for 1–3 business days after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.
Once the order has been shipped, you will receive an e-mail with a link to track your order directly with the shipment carrier.
During periods of high demand, product launches, holidays, or unforeseen circumstances, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify you.
2. Shipping Destinations
Chittons currently ships to selected domestic and international destinations.
Available shipping destinations and shipping methods will be displayed during checkout.
If we are unable to ship to your location after an order has been placed, we will contact you to discuss available options or issue a refund where appropriate.
3. Shipping Costs
Shipping charges on physical products sold are flat predetermined rates based on the delivery destination, automatically added at checkout for a speedy and safe delivery. Shipping charges are shown below:
Shipping is complimentary on all orders within North America and Mexico and for all global orders equal to or greater than USD350.
For orders outside of North America and Mexico that are below USD350, an additional flat rate of USD40-USD80 is automatically added at checkout for a speedy and safe delivery, depending on your location. See shipping rates for each location below, applicable for orders USD350 and below.
USA: Complimentary
Mexico and Canada: *Complimentary
Central America excluding Mexico: *USD60
Europe: *USD80
South Africa: **USD60
Rest of World: *USD120
*Kindly note customs and duties is not included in this charge and is the responsibility of the buyer. Please see the section on International Orders.
**Shipping costs for orders to South Africa include customs and duties, so no additional charges will be incurred by deliveries.
All shipping costs are displayed before your order is finalized.
4. Estimated Delivery Times
Delivery times vary depending on your location and the shipping service selected.
Estimated delivery times are provided as a guide only and are not guaranteed. Times can vary but usually range from:
- US: 4-7 days
- International: 6-18 days
Chittons is not responsible for delays caused by:
- customs processing;
- weather conditions;
- courier delays;
- public holidays;
- natural disasters;
- strikes;
- incorrect delivery information provided by the customer; or
- other circumstances beyond our reasonable control.
5. International Orders
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout, or where the delivery location is South Africa. See section above on Shipping costs for delivery destinations in South Africa.
6. Delivery Address & Changes
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Chittons is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information.
Once the package has left our facility and/or the shipment notification has been e-mailed, it is no longer possible to change the delivery address.
7. Lost, Delayed or Undelivered Packages
If you have not received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us as packages often get delayed by the courier.
Kindly note that an item will be resent if a package cannot be traced. Refunds will not be issued for “lost” packages.
We will work with the shipping carrier to investigate the shipment and assist where reasonably possible.
Once a shipment has been confirmed as delivered by the carrier, Chittons cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery. However, we will review each situation individually and make reasonable efforts to assist in resolving the issue.
8. Damaged Deliveries
If your order arrives damaged, please notify Chittons within 48 hours of confirmed delivery.
Please include:
- your order number;
- photographs of the product;
- photographs of the packaging;
- a description of the damage.
Eligible claims will be handled in accordance with our Refund, Returns, Cancellation & Dispute Resolution Policy.
9. Digital Products
Digital products, downloadable resources, online courses, audio files, and similar digital content are delivered electronically and/or via online/telephonic live session.
Access instructions or download links will generally be provided immediately after successful payment or sent to the email address provided during checkout.
If you do not receive access within a reasonable time, please contact us for assistance.
10. Consultation Bookings
Appointments and consultations are confirmed once payment has been successfully processed.
Confirmation details and any relevant instructions will be sent to the email address provided during booking.
Cancellation and rescheduling are governed by our Refund, Returns, Cancellation & Dispute Resolution Policy.
11. Order Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Tracking availability depends on the shipping method selected and the carrier used.
12. Contact Us
If you have any questions regarding shipping, delivery, or order fulfilment, please contact:
Chittons Original LLC
Email: info@chittons.com
Website: www.chittons.com