Overview
At Chittons Original LLC (”Chittons”, “we”, “our”, or “us”), we are committed to providing high-quality products, educational content, and professional services. This policy explains your rights and responsibilities regarding returns, refunds, cancellations, rescheduling, and dispute resolution.
By placing an order, booking a consultation, or purchasing a product or service through our website, you agree to the terms of this policy.
Returns
Physical Products Returns
To be eligible for a return, the product must:
- be unused and unworn;
- be unwashed;
- be free from stains, odors, perfumes, smoke, pet hair, or damage;
- be returned in its original condition;
- include any tags, labels and packaging
Return requests must be submitted within the following time frames:
- For Orders within North America: within 2 calendar days of the confirmed delivery date
- For International Orders outside of North America: within 5 days of the confirmed delivery date
Returns for items that are defective in accordance with the section below on “damaged, Incorrect or Defective Products” are eligible for a full refunReturn requests outside the applicable return period may not be accepted.
f you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return or refund:
- Digital Products
- Downloadable Files
- Audio Content
- Online Courses (except as provided for under the sections below covering Consultation Bookings and Late Arrivals and Missed Appointments)
- Gift Cards
- Personalized or custom-made products
- Clearance or final sale items
Chittons reserves the right to refuse returns that:
- show signs of use or wear;
- have been washed or altered;
- are damaged after delivery through misuse or improper care
- are returned without required original tags where applicable
- are returned outside the applicable period
- do not comply with this policy
When a return is refused, the item may be returned to the client at the client’s expense.
Return Shipping Costs
If a customer changes their mind about the product or wishes to return an eligible item for reasons unrelated to a defect or error, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged, Incorrect or Defective Products
If your order contains the incorrect item, or has a verified manufacturing defect, please contact Chittons within 48 hours of confirmed delivery.
Your request should include:
* your order number;
* a description of the issue;
* clear photographs of the product;
* photographs of the packaging where applicable.
Once approved, Chittons will, at its discretion:
* replace the item at no additional cost;
* cover the reasonable cost of return shipping; and
* cover the cost of shipping the replacement product.
Replacement requests submitted after 48 hours may be declined unless required by applicable law.
Digital Products and Online Courses
Due to the nature of digital products, all sales of downloadable products, audio files, workbooks, online courses, educational content, memberships, and similar digital materials are considered final once access has been granted or the content has been downloaded.
Refunds for digital products are not available except where required by applicable law.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and either a store credit will be issued, or refund applied to the credit card or original method of payment used for the purchase.
Please allow 5-10 business days after approval for the refund to appear, depending on your payment provider or financial institution.
Shipping charges are not refundable unless the return results from our error or a verified defective product.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at info@chittons.com before applying for the return to try and accommodate you as best we can.
Consultation Bookings
Cancellations & Reschedules
Appointments may be cancelled or rescheduled under the following conditions.
More than 48 Hours Before Your Appointment, you may:
* cancel your appointment for a full refund; or
* reschedule your appointment at no additional cost.
Less than 48 Hours Before Your Appointment:
* refunds are not available
* you may request one complimentary reschedule, subject to practitioner availability, but kindly note rescheduled appointments cancelled for a second time will not be eligible for a refund.
Additional rescheduling requests may be declined or may incur an administrative fee at Chittons’ discretion.
Late Arrivals & Missed Appointments
Please arrive on time for your scheduled appointment.
Clients arriving more than 5 minutes late should expect that their consultation may be shortened by the amount of time they are late in order to avoid delaying subsequent appointments.
Clients arriving more than 20 minutes late may, at Chittons’ discretion, be considered a missed appointment.
Missed appointments (“no-shows”) are not eligible for refunds or additional complimentary rescheduling.
Dispute Resolution
Customer satisfaction is important to us.
If you experience any issue with an order, consultation, product, or service, we encourage you to contact Chittons before initiating a payment dispute or chargeback with your payment provider.
Most concerns can be resolved quickly through direct communication.
Chittons will make reasonable efforts to investigate and respond to disputes within 10 business days of receiving all relevant information.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Changes To This Policy
Chittons may update this policy from time to time to reflect changes in our products, services, business operations, or legal requirements.
The revised version will become effective upon publication on this website.
Customer satisfaction is important to us.
Contact Us
If you have any questions regarding this policy, please contact:
Chittons Original LLC
Email: info@chittons.com
Website: www.chittons.com